Sister (“we”, “our”, “us”) respect the privacy rights of it’s online visitors/customers (“you”, “your”, “yours”) and recognize the importance of protecting the information collected about them. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1988).
All queries relating to any company policies should be sent to:
409 Ecclesall Road
Collecting information and how we use it.
We collect information from you when you subscribe to our mailing list for either Email subscription / postal promotions and text communications. The purpose of the subscription is to gather details so that we can provide you with up to date information on our products and services which you have requested from us.
We operate an opt-in policy in terms of communicating by email, post, and telephone. By subscribing to our mailing list, you are opting to receive communications by email, post, and text. However, every time we contact you after this, you will have an opportunity to unsubscribe from our mailing list. At the point at which we collect your telephone and address details when you subscribe to our mailing list, you will be offered the opportunity to opt-in to receive further communications by post and telephone. We will not pass details
on to any third parties and your personal details will not be sold to any database companies.
Should you choose to have your name and personal data removed from our database all together, you can do so by clicking the unsubscribe link on the email or sending an email to firstname.lastname@example.org or by writing to us at Sister UK LTD 409 Ecclesall Road Sheffield S11 8PG.
Information collected on your behalf.
Sister requests personal information from you when you place an order.
If an order is placed with us, we will request personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process, fraud check and deliver your order. Details of your address and also the telephone number and email you have provided us will be shared with our courier partner DPD, these details have been shared to assist with providing you with first class delivery service and will not be used by this third party for any other reasons. Your telephone number may be given to our courier partner for delivery services. These details allow us to process your order and to let you know the status of your order.
You will not be contacted by telephone for any other reason than your order status and unless you have otherwise specifically requested. Further details are available for your information in our returns policy.
Finally, we may use your personal information for our internal marketing and demographic studies, together with non personal data to monitor customer patterns so we can constantly improve our site design to better meet our visitors’ needs.
Length Of Customer Data Retention
We will retain your information for the term of six years. After which your details will be deleted unless otherwise requested. You have the right to be forgotten at any time.
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