Delivery & Returns

Below you will find all the information you need on Delivery & Returns at Sister Online. If you have any questions, don't hesitate to get in touch and we will be happy to help with any queries! 

Returns department contacts:

Tel:+44 (0)114 267 1330


DPD UK- England Standard £5.50

DPD UK- Ireland Standard £12.00

DPD UK- Wales Standard £5.50

DPD UK- Scotland Standard £8.00

DPD UK England Next Day Delivery £7.50

Please order before 2.00pm. Any orders made post cut off will be dispatched the following day. If ordered on a Friday, you will receive your parcel on Monday. 


DPD UK - England Next Day Before 10:30am: £16.00
DPD UK - England Next Day Before 12:00pm: £12.00

DPD UK - England Saturday Standard: £18.00 (Must order before 2pm Friday)
DPD UK - England Saturday Before 10:30am: £24.00 (Must order before 2pm Friday)
DPD UK - England Saturday Before 12:00pm: £20.00 (Must order before 2pm Friday)

DPD UK Offshore Standard Tracked £16 (Inc Jersey, Guernsey, Scottish Highlands Scottish Islands and N.Ireland).

DPD Classic International Delivery £26 (Excluding Russian Federation)

The above offers can not be used in conjunction with any other offer. 

For Christmas Delivery

Please order before the following date for Christmas delivery

Tuesday 17th December - DPD Standard

Thursday 19th December – DPD Next Day Delivery

Christmas Day and Boxing Day – no collections or deliveries


Please order before the following date for New Years Eve delivery

Tuesday 24th December - DPD Standard

Thursday 26th December - DPD Next Day Delivery

** Expect delivery delays between Christmas and New Year **

Returns / Refunds is confident that you will be happy with your purchase(s). However in 
the event that you are not completely satisfied with your order, we will be happy to offer you a full refund to the value of the product. In order to do so, the item(s) must be in new unworn condition with all packaging and all garment tags still attached. We cannot accept any used item(s); such item(s) will be directly returned to the purchaser.

Please place your invoice sheet inside your returns parcel, and please state which items you would like refunded and the reason why. 

Items must be returned via a recorded courier service. can take no responsibility for returned item(s) until signed for by staff.

We strongly recommend the use of an insured and traceable postal service (e.g. Royal Mail Special Delivery) for all returned parcels with a value in excess of £250. Please note that all item(s) returned to Sister are the responsibility of the customer until they arrive at returns dept.

Items should be dispatched to the following address: Sister, 409 Ecclesall Road, Sheffield, S11 8PG.

Unsuitable item(s) will only be refunded when returned within 14 days of receipt. 
Returns received after the 14 day timeframe will only be accepted at the discretion of in the form of a credit note. 

All correctly returned item(s) will only be credited to the account from which the original purchase was made. We are unable to refund any shipping charges incurred.

We advise that all customers check item(s) thoroughly on receipt of goods, prior to removing and disposing of labels and original packaging. 

Faulty or Defective Items

We make every effort to quality check all products before they leave the store. Unfortunately oversights may happen, in this case we look to resolve the issue within a reasonable time.

In cases of a genuine manufacturing fault we may be able to offer services such as replacement or repair, subject to availability. Please note that items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted.

If your item appears to be faulty, please return to where our customer care team for inspection. You may speed up this process by providing us with images of the fault prior to postage. Should we agree there is a fault and there is no replacement or repair available within a reasonable time, we will refund the item in full. 

Items must be returned via a recorded courier service as above. cannot accept responsibility for manufacturing faults that may Present themselves after a period of six months after purchase.

Taking Care of Items

We sell premium quality clothing and accessories and therefore many items may be made with delicate fabrics and materials. We advise you to take care of your items as per the designer or brand's washing and handling instructions. Although we will accept returns for items with genuine manufacturing fault, we cannot accept returns for goods that have been miss-handled, soiled or washed without care. All returns of this nature will be investigated and at the discretion of Sister Online Ltd.  


You can exchange your item by detailing on the invoice sheet for a different size, colour etc on your item(s) return. We will contact you to confirm we have stock in the item(s) and also obtain a payment for £4.99 postage. We cannot accept a return/exchange for the second time. 

Sale Items Refund or Exchange

We are unable to offer refunds or exchanges on items in our 'Final Reduction' Sale. Any item reduced by 50% or more of the RRP is considered a 'Final Reduction' item. Exchanges or refunds may be permitted at the manager's discretion for an additional cost. This does not affect your consumer rights. 

International Importation Duties

Importation duty or customs charges are the sole responsibility of the customer. Should you refuse to pay any additional delivery charges (as a result of importation or customs) we reserve the right to deduct these charges from the price of the refunded amount. Please carefully read and understand you may be liable for import duties in your country of residence before making a purchase. 

Love the Sister team x