The skinny jean trend is going nowhere and we are in love with these jeans by Mac. In a chic cropped length, with ankle zip and silver detailing, these jeans are a great transitional piece that you can wear again and again.
Below you will find all the information you need on Delivery & Returns at Sister Online. If you have any questions, don't hesitate to get in touch and we will be happy to help with any queries!
Returns department contacts:
Tel:+44 (0)1142 671330
DPD UK- England Standard £3.99
DPD UK- Wales Standard £12.00
DPD UK- Scotland Standard £12.00
DPD UK England Next Day Delivery £7.50 - please order before 2.00pm. Any orders made post cut off will be dispatched the following day. If ordered on a Friday, you will receive your parcel on Monday.
DPD UK -
DPD UK - England Next Day Before 10:30am: £14.00
DPD UK - England Next Day Before 12:00pm: £8.00
DPD UK - England Saturday Before 10:30am: £24.00 (Must order before 2pm Friday)
DPD UK - England Saturday Before 12:00pm: £20.00 (Must order before 2pm Friday)
DPD UK Offshore Standard Tracked £16 (Inc Jersey, Guernsey, Scottish Highlands Scottish Islands and N.Ireland).
DPD Classic International Delivery £26 (Excluding Russian Federation)
The above offers can not be used in conjunction with any other offer.
For Christmas Delivery
Please order before the following date for Christmas delivery
Wednesday 20th December – 1st class
Christmas Day and Boxing Day – no collections or deliveries
Expected delivery delays between Christmas and New Year
Returns / Refunds
Sisteronline.co.uk is confident that you will be happy with your purchase(s). However in
the event that you are not completely satisfied with your order, we will be happy to offer you a full refund to the value of the product. In order to do so, the item(s) must be in new unworn condition with all packaging and all garment tags still attached. We cannot accept any used item(s); such item(s) will be directly returned to the purchaser. Please note we also do not accept returns on pierced jewellery and underwear for hygiene purposes. Swimwear will only be accepted with the hygiene strip still in place and intact.
Please place your invoice sheet inside your returns parcel, and please state which items you would like refunded and the reason why.
Items must be returned via a recorded courier service. Sisteronline.co.uk can take no responsibility for returned item(s) until signed for by Sisteronline.co.uk staff.
We strongly recommend the use of an insured and traceable postal service (e.g. Royal Mail Special Delivery) for all returned parcels with a value in excess of £250. Please note that all item(s) returned to Sister are the responsibility of the customer until they arrive at Sisteronline.co.uk returns dept.
Items should be dispatched to the following address: Sisteronline.co.uk 409 Ecclesall Road Sheffield S11 8PG.
Unsuitable item(s) will only be refunded when returned within 14 days of receipt.
Returns received after the 14 day timeframe will only be accepted at the discretion of Sisteronline.co.uk in the form of a credit note.
All correctly returned item(s) will only be credited to the account from which the original purchase was made. We are unable to refund any shipping charges incurred.
We advise that all customers check item(s) thoroughly on receipt of goods, prior to removing and disposing of labels and original packaging.
Taking Care of Items
We sell premium quality clothing and accessories and therefore many items may be made with delicate fabrics and materials. We advise you to take care of your items as per the designer or brand's washing and handling instructions. Although we will accept returns for items with genuine manufacturing fault, we cannot accept returns for goods that have been miss-handled, soiled or washed without care. All returns of this nature will be investigated and at the discretion of Sister Online Ltd.
You can exchange your item by detailing on the invoice sheet for a different size, colour etc on your item(s) return. Out of goodwill we pay for your exchange postage, unless OVER100 code was used in the first purchase, in which case we will contact you to obtain a payment for £3.99 postage. With this free gesture, we cannot accept a return for the second time.
Love the Sister team x
Please contact us for information Payment and Security.